Terms of Service

1. Acceptance of Terms

By requesting a quote, placing a booking, or using any freight and logistics services offered by Avi Logistics Aus Pty Ltd (ABN ), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services. These terms apply to all bookings made through our website, by email, or through any other channel.

2. Services Provided

Avi Logistics Aus Pty Ltd provides freight and logistics services including general freight transport, palletised freight, linehaul coordination, warehousing support, and related logistics services across metropolitan Melbourne VIC and regional Victoria. The specific services to be provided for each booking will be set out in the quote or booking confirmation issued to you.

3. Quotes and Bookings

All quotes issued by us are valid for the period stated on the quote, or fourteen (14) days from the date of issue if no period is stated. Quotes are based on the information you provide regarding freight type, dimensions, weight, pickup and delivery locations, and timing. If the actual freight differs from the information provided, the final price may be adjusted. A booking is only confirmed once we have issued a booking confirmation and, where required, received payment or a deposit.

4. Payment Terms

Payment terms will be set out in your quote or booking confirmation. Unless otherwise agreed in writing, payment is due within seven (7) days of the invoice date. We may suspend services or withhold delivery of freight where invoices remain unpaid past the due date. Late payments may attract reasonable administrative costs incurred in recovering the debt.

5. Customer Responsibilities

• You must provide accurate and complete information about your freight, including its nature, weight, dimensions, and any handling requirements.
• You must ensure freight is properly packed, labelled, and secured for transport.
• You must ensure safe and lawful access to pickup and delivery locations, including loading docks and parking for our vehicles.
• You must not consign dangerous goods, prohibited items, or illegal goods without our prior written agreement and full compliance with all applicable laws.

6. Cancellations and Changes

Bookings may be cancelled or amended by contacting us at ceo@avilogisticsausau.space. Cancellations made with less than twenty-four (24) hours notice, or after a vehicle has been dispatched, may incur a reasonable cancellation fee. Changes to confirmed bookings are subject to availability and may result in a price adjustment.

7. Delivery Times

Any delivery times quoted are estimates only and are not guaranteed. While we work hard to meet agreed schedules, delays can occur due to traffic, weather, road closures, vehicle breakdowns, or other factors beyond our reasonable control. We will keep you informed of any significant delays where practicable.

8. Liability and Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any rights you have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), including the consumer guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

To the extent permitted by law, and subject to the Australian Consumer Law and any relevant legislation governing the carriage of goods, our liability for loss of or damage to freight is limited to the lowest of: the cost of repairing or replacing the freight; the actual value of the freight; or the amount payable under the applicable booking. We are not liable for indirect or consequential loss, including loss of profit or loss of business, arising from our services.

Claims for loss of or damage to freight must be notified to us in writing at ceo@avilogisticsausau.space within seven (7) days of delivery, or the expected delivery date where freight is not delivered.

9. Indemnity

You agree to indemnify Avi Logistics Aus Pty Ltd against any loss, damage, or liability arising from your breach of these terms, from inaccurate information you provide, or from freight you consign that is dangerous, prohibited, or improperly packed, except to the extent caused by our negligence.

10. Force Majeure

We are not liable for failure or delay in performing our obligations where that failure or delay is caused by events beyond our reasonable control, including natural disasters, extreme weather, pandemics, industrial action, or government restrictions.

11. Privacy

We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

12. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any dispute arising from these terms or our services is subject to the exclusive jurisdiction of the courts of Victoria.

13. Changes to These Terms

We may update these Terms of Service from time to time. The current version published on this website applies to all bookings made after the date of publication. We encourage you to review these terms periodically.

14. Contact Us

Questions about these Terms of Service can be directed to Avi Logistics Aus Pty Ltd (ABN ) by email at ceo@avilogisticsausau.space, or via our contact page.